Return, Refund & Exchange Policy

1. Overview

Thank you for shopping with us. We strive to provide high-quality fashion, cosmetics, beauty, and personal care products. Please read our return and refund policy carefully before making a purchase.

2. No Cash on Delivery (COD)

We do not offer Cash on Delivery (COD) as a payment option. All orders must be paid in full through our available online payment methods before shipment.

3. Return Eligibility

We accept returns only under the following circumstances:

·       The product received is damaged, defective, or expired.

·       The wrong item was delivered.

·       The product is missing from the order.

To be eligible for a return:

·       The request must be submitted within 48 hours of delivery.

·       Clear photos and videos of the product and packaging must be provided.

·       The product must be unused, unopened, and in its original packaging.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

·       Opened or used cosmetics.

·       Beauty and skincare products with broken seals.

·       Makeup products that have been tested or used.

·       Personal care items.

·       Fashion accessories worn or damaged after delivery.

·       Products purchased during clearance, sale, or promotional events unless received damaged.

5. Exchange Policy

Exchanges are available only if:

·       An incorrect product was delivered.

·       The product arrived damaged or defective.

Subject to stock availability, we will replace the item at no additional cost.

6. Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days and credited to the original payment method used during purchase.

Shipping charges, payment gateway fees, and handling charges are non-refundable unless the error was caused by us.

7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

If a prepaid order is cancelled before shipment, the refund will be processed within 7 business days.

8. Return Process

To request a return or refund:

1.     Contact our customer support team within 48 hours of delivery.

2.     Provide your order number, photographs, and a description of the issue.

3.     Our team will review the request within 2–3 business days.

4.     If approved, return instructions will be shared.

9. Refund Processing Time

After approval:

·       Bank/Card Payments: 5–10 business days

·       UPI/Wallet Payments: 2–7 business days

Processing times may vary depending on your payment provider.

10. Contact Us

For any return, refund, or exchange inquiries, please contact:

Email:luxzzner.in@yahoo.com
Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM

By placing an order on our website, you acknowledge and agree to this Return, Refund & Exchange Policy.